Privacy Policy

Privacy Notice for visitors, clients, and service users

Pawsome Vets Ltd. (“We”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By engaging with our clinic to provide veterinary services or visiting www.pawsomevets.co.uk, you are accepting and consenting to the practices described in this policy.

We may collect and process the following data about you:

  • Name
  • Address
  • Phone number
  • Email address

CCTV recording

We use CCTV recording in our premises and on entering, you agree to being recorded. Please refer to our CCTV recording policy for further information.

Information you give us

You may give us information about you by filling in forms on our website www.pawsomevets.co.uk (our website) or by corresponding with us by phone, email, face to face in the practice, or otherwise. This includes information you
provide when you engage us to provide the services described in our Terms and Conditions, register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion, or survey and when you report a problem with our website.

Information we collect about you

With regard to each of your visits to our website we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, operating system, and platform.
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call the practice.

How we use your personal information

We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:

  • To enable us to form a contract with you to provide services.
  • To serve our legitimate business interests – such as processing a payment or sending you an appointment reminder.
  • Where we have your consent – such as for marketing. We may share the information about you defined above with certain categories of third parties, to enable us to provide the products and services defined in our Terms and Conditions.

These include:

  • communications partners who help us communicate with you.
  • indemnity providers (Veterinary Defense Service)
  • other professional and legal advisors
  • debt recovery agencies
  • referrals to other vets or specialist clinics and labs or other providers who support us in providing veterinary services to your pet.

When we share your information with third parties, we ensure they only receive the information they need to fulfill their services to us.

We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least anonymised where destruction is technically impossible.

Your Rights

Under the GDPR you have the following rights over your information:

  • To fair processing by us of your information – we must be clear and transparent about what we do with your information.
  • To access, correct, update, or request that we stop processing or delete your information.
  • To opt out of marketing communication – please email info@pawsomevets.co.uk
  • To withdraw your consent for processing where we rely on your consent to process your information
  • You have the right to demand access to your personal data
  • You have the right to demand confirmation that we process your data, to receive a copy of your data, and any other information about how and why we process your data.
  • You have the right to demand that your personal data is corrected.
  • You have the right to request that we rectify your personal data if it is incomplete or inaccurate.
  • You have the right to demand that we delete your personal data.
  • In some circumstances, you have the right to demand that we delete your personal data unless there is a reason for us to continue processing it.
  • This right applies if we have no further use for your data, if you rescind your consent for processing particular categories of your data, or if you oppose the way we process your data.
  • You have the right to demand that we limit the processing of your data.
  • You have the right to demand that we limit processing of personal data we hold about you. This right applies when:
  • You think the data is incorrect.
  • The processing is illicit, but you prefer us to cease processing rather than delete your data.
  • When we no longer need to use your personal data for the purpose for which it was collected, but it is still required for the fulfilment, exercise, or defense of rights in court or for legal purposes.
  • You want to check that our legal basis for processing the data does not impact your rights.
  • You have the right to oppose our processing of your data.
  • You have the right to oppose our processing of your personal data if our legitimate interests impose on your rights and freedoms in law.
  • Additionally, you have the absolute legal right to oppose our processing of your data if we are doing it for the purposes of direct marketing.
  • You have a right to rescind your consent.

You can email us at info@pawsomevets.co.uk for more information.