Complaints Procedure

We hope you never have cause to complain about our staff, or the standard of care that we provide for your pets.

However, should you have any complaints at all, please speak to the senior veterinary surgeons of the practice. Most problems should be able to be sorted out at this level.

More serious complaints must be addressed, in writing, within 28 days to the practice principal(s) Mr. Erald Nasufi and/or Mr. Sergiu Grigorita. We will then fully investigate the complaint and respond to you within 21 working days.

If you are not happy with the way that our team handle a complaint regarding the professional conduct of one of our veterinary surgeons, or registered veterinary nurses, then you may contact the Royal College of Veterinary Surgeons professional conduct department.

Pawsome Vets will not tolerate any aggressive or abusive behavior to any staff members at any time. Any client behaving in such a way will be asked to leave the premises immediately and then will be notified in writing that they have 14 days to find alternative veterinary cover.

Contact details:

info@pawsomevets.co.uk
01623 203529